How to order

Your Statutory rights are not affected by any of the following store policies.

ORDERING ONLINE

Ordering Online with us is safe and secure! Or you can call us on 01276 500457

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. We do not store customers credit or debit cards information

RETURN / REFUND POLICY

The cooling off period is 7 working days starting from the day you receive the goods, kindly contact us at [email protected] within 7 working days of receipt to exercise your right to return.

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods,you are entitled to return the item for a refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 7 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.

DELIVERY INFORMATION

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

PRICES

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

COMPLAINTS

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.

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